Hey folks, regarding Ken Solar at the following location:
I wanted to give you all a heads up. I purchased one of his Portable Solar Power Generators back in October of 07, which includes a solar panel, battery, and a cart. Check it out here:
I received the solar panel within a couple of weeks, but the battery and cart never showed up.
Kensolar.com said to allow a month for delivery, which I did, then I contacted them to determine where the rest of my order was. I was told that the rest of the order was essentially backordered and would ship no later than December 7th. Near the end of December I emailed them again to determine if the order was shipped by December 7th, but I received no response. Since then, I have sent them numerous requests, either via email or through his website, and have not received a response.
Furthermore, I have tried calling him, but the operator comes on the phone and tells me that the number cannot be connected. This might be a regional thing I suppose, but it seems strange that in this day and age a phone call cannot be completed. So here we are in February, well over 3 months since I placed my order, and I'm still missing half my order. I payed by money order, so he's had my money all this time, and he can't be bothered to respond to my requests.
Now when you check out his website, it says that all the holiday shipments have been delayed:
"PLEASE NOTE: This 2008 holiday has been the busiest I have ever had. That's good, but at the same time, it has really slowed down some shipments from the fulfilment company that I use. They are getting caught up now, but slowly. I do expect to see them finish all the shipments though within the next few weeks, by the end of February at the very latest. I apologize from the bottom of my heart that it has taken this long, but you have my Word that I have done, and am doing everything I can at this end to get them all caught up ASAP. Thanx again for your order and patience, you're going to love the products, I promise! "
My order was back in October, long before any holiday season, and he gave me the same story back then when I first contacted him except now the orders will ship "by the end of February at the very latest" as opposed to "December 7th". If the guy would simply respond to my request and let me know that the order is still forthcoming, I'd be happy with that, but at this point, I have no confidence that I'll ever hear from him, ever receive my order, or if he's even still in business. I have contacted the Better Business Bureau in his location, so maybe they'll have some better luck.
Anyway, thats my story. Do what you will with this information...